Ways to Get Support

Other Info

During each working day, you can contact us, to ask for help or advice or to report a problem. 

Technical support after the project launch and the expiration of the warranty period is achieved through active logITCare contract that includes website maintenance. The contract is signed for at least one year with possible monthly or annual payment.

Contact us:

• when you get stuck while using our CMS web program
• when you think you have a good idea for your website and you don’t know what to do with it
• when you think there is a problem with your web site
• if you have any question

Some of the support and maintenance models for demanding clients.

• Advice - you have a lot of questions? We have answers. And solutions.
• Monthly support and maintenance contract - with it, we define the products and services that you want to receive regularly.
• Arrival to your office for the purpose of consulting, education, program installation and other activities solely related to logIT's products and services.

Special 24-hour emergency support or occasional standby duty at your request (for demanding business processes). Price is contracted individually and based on the agreement.

What are the terms and conditions for support?

LogITCare is the name of the annual contract service through which we regularly maintain and nurture your website. For a minimal logITCare contract of only 380 HRK + VAT per month you get premium services such as: availability and direct contact with logIT's experts to solve your problems, extended warranty on the correction of any bugs that we’ll remove for free, exclusive discounts on all services that you use now or plan to order in the future, and a faster approach to solving your queries.

Basic premium services that all logITCare clients get

DISCOUNT
5% lower price on a complete list of our services
With basic logITCare contract whose price starts from 380 HRK + VAT per month, you get a 5% discount on all our services, including those you use now.

PREMIUM SUPPORT
Telephone contact with the experts who developed your website
Customers with contract have a dedicated project manager for personal contact by mobile phone every working day.

WARRANTY
You are safe from eventual bugs
Although our applications are extremely stable, there is no error-free software. Reported bugs will be removed free of charge.

Additional discounts, gifts and benefits for customers whose online business requires more

PAY MUCH LESS
The higher the value of the contract, the higher the discount you receive on the *complete* logIT's services.
The recommended value of the contract, and thus the discount, we recommend based on an assessment of complexity of your website and your business. Contact us for details.

WE JUMP WHEN YOU CALL
Skip the queue and be the first on our list. Abound our guaranteed response time.

IT PAYS OFF TO BE OUR CLIENT
Dearest and best customers are rewarded
What, how, when and why: call and ask us :-)

Available Support Plans

Uninterrupted, premium support is available for all clients who sign up for our monthly consulting service.